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Usability

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Request for improvements around Ansible "metal" collection

This idea was imported from Canny. Originally created by: Cesar Ortega. The current owner is: Marques Johansson. Lack of management features in Ansible collection ("metal") developed by Equinix. As a consequence, administrators must make extensive...
Ben White over 2 years ago in Usability / Dev: API|Integrations|SDK 1

Rewards program for community-made wiki entires and/or blog posts

This idea was imported from Canny. Originally created by: Michelle Goossens. The current owner is: Unassigned. Hi, an idea that came into my mind. Some other places do this as well. If one was to make a tutorial of the service, a how-to on the wik...
Ben White almost 4 years ago in Usability / Console & Communications 1

Improve Status Page to Support Easier Subscription and Notification

This idea was imported from Canny. Originally created by: Zachary Smith. The current owner is: Miles Thomas. Currently, it is difficult for customers and internal success team members to discover or subscribe to incidents or maintenance events unl...
Ben White over 1 year ago in Usability / Customer Support & Care 0

BGP ASN Change notification

This idea was imported from Canny. Originally created by: Bryce Adams. The current owner is: Unassigned. Currently every ASN change gets sent in an individual email to the customer. This create a spam experience. Would love to see a summary option...
Ben White over 1 year ago in Usability / Customer Support & Care 0

Support for Manual Payments

This idea was imported from Canny. Originally created by: Miles Thomas. The current owner is: Miles Thomas. Prior to the introduction of Billing Accounts and migration to a new billing system (https://feedback.equinixmetal.com/changelog/new-kill-b...
Ben White almost 2 years ago in Usability / Commerc: Tax|Legal|Billing|Etc 0

Enable Single global Billing Account in USD to buy all Network Edge Services

This idea was imported from Canny. Originally created by: Mandar Joshi. The current owner is: Mandar Joshi. Enable customer to have a single global billing account with a single currency (in USD) to buy all Network Edge services such as Virtual De...
Ben White almost 2 years ago in Usability / Commerc: Tax|Legal|Billing|Etc 0

Support for Project-based Invoicing / Billing

This idea was imported from Canny. Originally created by: Miles Thomas. The current owner is: Miles Thomas. With the introduction of Billing Accounts, user invoices were consolidated as detailed here: https://metal.canny.io/admin/feedback/usabilit...
Ben White almost 2 years ago in Usability / Commerc: Tax|Legal|Billing|Etc 1

Customer Support Ticket Center

This idea was imported from Canny. Originally created by: Miles Thomas. The current owner is: Miles Thomas. Customers should have a screen in the Customer Console where they can create, view, and manage their existing and historical support ticket...
Ben White almost 2 years ago in Usability / Customer Support & Care 0

Assign tags at provisioning / configuration time in

This idea was imported from Canny. Originally created by: Daniel Lotterman. The current owner is: Miles Thomas. Currently when launching an instance through the Metal console, there is no way to add tags to an instance at provision time as part of...
Ben White about 3 years ago in Usability / Console & Communications 0

Co-term Support

This idea was imported from Canny. Originally created by: Damian Sieczkowski. The current owner is: Miles Thomas. Allow customers to create reservations that co-term with existing reservation orders. This removes the challenge of managing reservat...
Ben White over 2 years ago in Usability / Commerc: Tax|Legal|Billing|Etc 0